Legal

Privacy Policy

Last updated: 3 November 2026

This policy explains what personal data Naru Play Café collects, why, and what you can ask us to do with it. It applies to this website (naruplay.com) and to the details you give us when you book a table, plan a party, join our membership, join a waitlist or apply for a job.

Naru Play Café is operated by Naru Ventures Partners PLT (“Naru”, “we”, “us”). We handle personal data in line with Malaysia’s Personal Data Protection Act 2010.

1. What we collect

Details you give us

Table bookings. Bookings are made through Umai, our reservation provider. We receive the details needed to hold your table, such as your name, phone number, date, time and number of guests.
Party enquiries. The planner on our Private Party page asks for your name, phone number and, if you choose, your email address, plus the party details: date, time, number of guests, food and add-ons, your child’s name and age, how you heard about us and any notes. Nothing is sent until you send the message to us on WhatsApp.
Membership. Our membership runs on Advocado. It uses your name and mobile number, your date of birth if you want the birthday reward, and your points, visits and rewards. The membership terms also apply.
Waitlist. If you join the waitlist for a new location, we keep your email address so we can tell you when it opens.
Job applications. The careers form opens WhatsApp with your application: your name, phone number, the role, location and start date you choose, your answers and any CV you send.
Messages. Anything you send us on WhatsApp, Instagram, Facebook, TikTok or by phone.

Details collected automatically

When you browse this website, Google Analytics and Google Tag Manager record how the site is used: pages visited, how you arrived, device and browser type, and approximate location. This uses cookies. We use these reports to see what parents look for, not to identify you.

About children

We only collect a child’s name and age from a parent or guardian, for a party you are planning. If you tell us about allergies or dietary needs, we use that only to prepare food safely for your party.

2. How we use it

To hold and manage your booking, party or membership.
To reply to your enquiries and send quotes, confirmations and reminders.
To review job applications and contact applicants.
To tell you about a new location or offer, only if you joined a waitlist or agreed to hear from us. You can opt out at any time.
To understand how the website is used and improve it.
To meet our legal, accounting and tax obligations.

3. Who we share it with

We do not sell your personal data. We share it only with the services that help us run the café, and only what they need:

Umai, for table reservations.
Advocado, for the membership programme.
MailerLite, for waitlist emails.
Google, for website analytics and our internal records.
Meta, which runs WhatsApp, Instagram and Facebook, when you message us there.

We may also share data where the law requires it, or to protect our guests, staff or business.

4. Data stored outside Malaysia

Some of these services store data on servers outside Malaysia. We use established providers that protect personal data to a standard comparable with Malaysian law.

5. Cookies

This website uses cookies for analytics only. You can block or delete cookies in your browser settings, or install Google’s Analytics opt-out add-on. The website works the same either way.

6. How long we keep it

We keep personal data only as long as we need it for the purpose it was collected for, or as long as the law requires, for example for accounting records. After that we delete it.

7. Keeping it safe

Only the team members who need your details can see them, and we use reputable providers with their own security controls. No system is completely secure, but we take reasonable steps to protect your data and will act quickly if something goes wrong.

8. Your rights

Under the Personal Data Protection Act 2010, you can ask us to:

show you the personal data we hold about you, or give you a copy;
correct details that are wrong or out of date;
stop using your data for marketing;
withdraw your consent, which may mean we can no longer provide a service, such as membership.

To make a request, message us on WhatsApp +60 11-5111 9711. We may ask you to confirm who you are before we act on it.

9. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.

10. Contact us

For questions about this policy or your personal data, message us on WhatsApp +60 11-5111 9711, or speak to our team at Naru Play Café, 2-13A Residensi Park Bukit Jalil, Persiaran Jalil Utama, Bandar Bukit Jalil, 57000 Kuala Lumpur.