Questions, answered.

Walk-ins are always welcome! However, we highly recommend making a reservation to secure your spot, especially on weekends and public holidays. For large groups or celebrations, booking ahead is best.

There is no entry fee or minimum spend. Access to our play area is complimentary for all guests dining in with us.

While we do not hold a Halal certificate at the moment, we are a pork-free and alcohol-free café. All our meats are sourced exclusively from Halal-certified suppliers.

We are a cashless café. We accept all major debit/credit cards and QR code payments.

Safety is our top priority. All toys at Naru Play Café are treated with SMARTCOAT, an eco-friendly coating proven to eliminate viruses (including Human Coronavirus and Coxsackievirus), bacteria, and mold. Additionally, we manually sanitize toys throughout the day using child-safe disinfectants.

• —Weekdays: We sanitize before opening, three times during the day, and at closing.
• —Weekends & Public Holidays: We close the entire premises for 30 minutes every 2 hours for a thorough deep clean and reset.

There is no minimum age to visit — babies and newborns are welcome. Each zone has its own guidance: the toddler soft-play is open from 3 months, and the wooden adventure structure from 3 years to 12. We also have a large slide with a ball pit, pretend-play stations, and a selection of children's books.

For hygiene and safety, we highly recommend that both adults and children wear grip socks. This helps prevent slips and limits the spread of illnesses like HFMD. Grip socks are available for purchase at the counter if you forget yours.

No. Parents and guardians are required to supervise their children at all times. Naru is a parent-present space — children must stay within your line of sight, and we are not responsible for injuries that occur if a child is left unattended.

Our reservation slots open 2 weeks in advance. You can check availability and book directly through our reservation link.

If a slot is not visible, it means that the session is fully booked. We recommend checking alternative dates or times.

Since our dining and play zones are integrated, we use fixed sessions to:

• —Ensure cleanliness: We close the entire café between sessions to deep clean and sanitize every surface.
• —Control capacity: This prevents overcrowding so every family has plenty of room to eat, play, and relax comfortably.

To keep the floor clear for running children and prevent accidents, we only allow strollers inside the café if a baby is currently napping. Otherwise, please fold your stroller and store it in our lobby area. We recommend using a baby carrier for easier movement within the café.

Yes. We have a dedicated nursing room and diaper-changing facilities available for your convenience.

Outside food and drinks are not allowed for hygiene reasons, except for baby food. For birthday parties, you may bring your own cake and themed decorations (subject to our prior approval).

• —Basement parking: Please note the autopay machine accepts cash only.
• —Valet parking: Available right outside our entrance for your convenience.

Yes — birthday parties are one of our specialities. We offer curated packages for intimate toddler birthdays through to larger family gatherings. Our team handles setup, children's catering, and exclusive play access so you can focus on enjoying the day.

Yes. Naru is available for full private hire for brand events, school activities, corporate family days, and other gatherings. We also cater external events. Pricing depends on headcount, duration, and requirements. Please enquire via WhatsApp for a custom quote.

We recommend at least 2–3 weeks’ notice for birthday packages, and 4+ weeks for full venue hire. Weekend dates book quickly. Contact us as early as possible to secure your preferred slot.